Providing Navigation Services

Today, it is sometimes difficult for employees to fully understand benefit programs, treatment options, and the best place to go for care. Increasing number of employers are working with employees to provide decision support along with tools to help employees navigate the complexities of the healthcare system. 

First Stop Health http://www.fdhealth.com, providing telemedicine services is partnering with Alight Solutions https://alight.com through their Compass Healthcare Navigation Solutions which helps employees better understand healthcare complexities and health benefits.

Now First Stop Health members whose employers elect to add healthcare navigation along with the use of telemedicine have access to:

  •  Cost and service comparison for major healthcare expenses
  • Physician recommendations
  • Appointment setting
  • Health benefit education and guidance
  • Concierge level coordination of care
  • Medical bill review and remediation

 

First Stop Health’s CEO Patrick Spain said, “Our goal is to delight our members. By adding healthcare navigation to our telemedicine service, our company has taken a first step in building a more comprehensive, high utilization virtual care offering for mid-market and large group clients and their employees.”

Medcor, Inc. http://www.medcor.com another health navigation firm, has developed a new telemedicine service developed specifically for work-related injuries called Medcor Telemed ™  which will start this month and be available 24/7 in 50 states.

Sophisticated algorithms programmed into the Medcor system identifies cases where telemedicine can be appropriately used to help patients. Medcor’s services are configured to fit each client’s needs, and includes data on general health, occupational medicine, emergency, and urgent care, wellness, safety, prevention, and related services. The new service works on desktop computers, tablets, and smart phone apps which can be downloaded at the time of service

Medcor navigators stay with the injured worker through the entire telemed process and handle all the technical and administrative duties. Also, they document the workers’ compensation information. Also, at the end of the session, the navigator carries out treatment orders from the physician and the system then automatically processes reports for all the stakeholders.