AI Bots to Improve Healthcare

Accenture is using two interactive virtual-assistant bots named Ella and Ethan to upgrade their Accenture Intelligent Patient Platform. The use of AI enables the system to make intelligent recommendations for interactions between life sciences companies, patients, healthcare providers, and caregivers. The bots are part of Accenture’s Fullforce Solutions powered by Salesforce Health Cloud and Einstein AI, as well as Amazon’s Alexa.

Ella is a virtual care assistant for patients that provides medication reminders and tracks vitals and appointment scheduling. This enables life sciences companies to provide patients with a personalized interactive way to manage their health and engage with their care team members.

Ethan is a virtual service assistant for healthcare providers to enable life sciences companies to help healthcare providers to more easily engage with patients, monitor their health activity, and coordinate with other care team members to provide critical services in a more holistic manner. This includes providing proactive recommendations on content and services for healthcare professionals to support patients during treatment and also to improve engagement.

In addition, AI process capabilities have been embedded throughout the Patient Engagement solution to improve the user experience by including:

  • Onboarding Contact Center to provide intelligent guided experiences on recommended steps to enable patients to have quicker and easier access to therapy
  • Adherence and Care Management Contact Center where AI recommends actions at the point-of-need to keep patients on their treatment protocol with a more personalized and coordinated experience
  • Provider Portal & Mobile App to provide physicians with better patient insights and fact-based intelligent guidance on the content and services available for individual patient needs


“The Accenture Intelligent Patient Platform’s newest AI capabilities allows life sciences companies to make recommendations to best support the patient’s specific condition and lifestyle by gaining deeper insights into patient behavior in real time,” said Tony Romito, Managing Director for Accenture Life Sciences.

Go to for more information on the Accenture Intelligent Patient Platform.

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