Expanding Access to Virtual Care

Capital BlueCross https://www.capbluecross.com located in Pennsylvania in partnership with American Well https://www.americanwell.com has launched a new and expanded Virtual Care App to allow members to visit a physician at any time via their smart phone, computer or tablets.

With the increasing need for access to behavioral health services, Capital BlueCross is expanding member virtual care access to include counseling and psychiatry services. Members if they need help can now access certain behavioral health benefits from anywhere at any time.

Virtual Care psychiatrists are board certified in psychiatry and neurology, and counselors are licensed masters and doctoral-level psychologists. These providers are licensed to practice in the state where the member is located.

All Virtual Care psychiatrists are considered in network for Capital BlueCross members as long as the services are covered under their health plan. The copay for Virtual Care varies depending on the member’s benefit plan, but generally the copay is less than a face-to-face physician visit.

Virtual Care is offered to members in 21 different languages including American Sign Language. The app can be found through the apple and google Play stores. To learn more, visit https://virtualcarecbc.com.


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