Kenneth Siehr, National Director for the VA Consolidated Mail Outpatient Pharmacy Program (CMOP) www.va.gov/CBO/wfm/CMOP.asp submitted a proposal to save money and improve the services to veteran patients has won an award for his innovative idea.
Siehr met with President Obama to discuss his idea to enable veteran patients to track the delivery of their VA prescriptions online through “My HealtheVet” www.myhealth.va.gov. He thought that a self-service delivery tracking tool would improve customer service to veterans by enabling them to track their refill medications online, 24/7.
The Track Delivery feature in the pharmacy section of My HealtheVet enables the veteran to view when their prescriptions were shipped by the VA Mail Order Pharmacy www.pbm.va.gov/PBM/CMOP/VA_Mail_Order_Pharmacy.asp. It also shows which Delivery Service is handling the prescription. The Track Delivery feature takes the veteran straight to the Delivery Service web site to view the details on the shipment.
This online option is designed to be both efficient, customer-focused, and may eliminate a portion of the estimated 1.8 million telephone calls to VA healthcare facilities generated from veterans seeking to track their medication delivery each year. More than 4.000 veterans are already using VA’s Prescription Tracker every day.