The Department of Veteran Affairs (VA) has awarded AMC Health a $28.8 million five-year contract to provide telehealth solutions and services. Nesim Bildirici, President and CEO of AMC Health commented, “We are proud that the VA selected us as their telehealth partner and look forward to helping them transform healthcare delivery by providing veterans with convenient, accessible, and patient-centered care that is safe, effective, cost-effective, and sustainable.”
AMC Health will provide the VA with biometric remote patient monitoring devices to measure blood pressure, blood glucose, weight, heart rate, temperature, and oxygen saturation for patients to use at home. Data will be automatically transmitted wirelessly to AMC’s Health’s secure web portal or to any integrated EHR.
The company will provide an Interactive Voice Response (IVR) solution with an automated customizable option enabling remote patients to provide information on their symptoms. IVR will identify care gaps, track adherence and provide reminders about physician appointments and tests, plus alert case managers when an intervention is needed to prevent a serious health problem. Patients can also receive coaching and educational materials to foster patient engagement and positive behavior choices.
AMC Health’s Personal Emergency Response System (PERS) will help veterans by automatically alerting a call center when an individual has probably fallen or experienced a medical emergency. The alert will then trigger a two-way conversation with certified emergency medical dispatch attendants who can arrange for any needed assistance and contact family or friends.
Veterans will also benefit from the company’s medication management solution that addresses prescription non-adherence which may be the cause of avoidable adverse events that could possibly result in hospital admissions, readmissions or even death.
AMC’s Health platform will have the capacity to integrate and analyze near real-time data from installed devices, giving the VA actionable outcomes information to identify trends and help clinicians make better decisions at the point-of-care. Customized reports will be provided to help analyze individual patient data, clinician workflow, and resource utilization.
In addition, AMC Health will provide, install, and maintain all the devices needed within the patient’s home and will conduct training to ensure that all the patients know how to use the devices. To address individual customer care, the AMC Health customer care team will ensure that veterans receive optimal, timely, efficient care, and support over the phone or in person.
For more information, go to www.amchealth.com